Consult verified doctors via WhatsApp. No app download. No registration. Just send a message.
Existing solutions require patients to download new apps, create accounts, and learn new interfaces — creating barriers for the people who need healthcare the most.
of rural patients lack access to specialist doctors
average wait time for a medical response
barriers: download, register, learn a new app
2 billion+ users worldwide. In many African markets, WhatsApp IS the internet.
Uses WhatsApp — already installed on their phone. Effortless to start.
Identified by phone number alone. Send one message and you're started.
Photos, documents, voice notes — all natively supported in WhatsApp.
WhatsApp messaging costs nothing. Healthcare should too.
Only HPCZ-verified medical professionals. You're in safe hands.
Message the MedAkcess WhatsApp number. Your profile is created automatically from your phone number — no forms, no sign-up.
You'll receive a welcome message with a clear explanation of how your data is used. Reply "AGREE" to proceed. Your consent is recorded for your protection.
Browse a numbered list of verified doctors with their specialisation and years of experience. Reply with a number to choose your doctor.
A conversation is created and your doctor is notified in real-time. You can now send your medical question — text, images, documents, or voice notes.
Connected to a verified doctor within minutes. No waiting rooms, no appointments.
Explicit consent required before any data is stored. You're always in control.
Switch doctors or opt out anytime with simple WhatsApp commands.
Send photos, documents, and voice notes. All supported natively.
Every doctor holds a valid HPCZ licence. Verified before appearing.
/help, /status, /switch, /stop — full control right from your chat.
Show all available commands
View current doctor & status
Switch to a different doctor
Opt out of the platform
No. You're identified by your WhatsApp phone number alone. No sign-up, no registration, no new password to remember. Just send a message.
Yes. Your data is stored securely with industry-standard encryption. We use proven security methods to protect your information. Only authorised medical professionals can access your data. Your explicit consent is required before any information is stored.
Absolutely. Type /switch on WhatsApp anytime. Your current conversation will be resolved and you'll be presented with the list of available doctors to choose from.
Type /stop on WhatsApp. Your current conversation will be resolved and your account will be marked as stopped. You can always start again by sending a new message.
Every doctor must hold a valid HPCZ (Health Professions Council of Zambia) licence. Our team reviews and verifies each doctor's credentials before they appear in the doctor list. Only verified professionals are available for consultations.
Our system automatically sends WhatsApp reminders to doctors after 6 hours of no response. You can also use /switch to change doctors at any time.
Send a WhatsApp message to begin your consultation. No download. No registration. Just healthcare, one message away.
Or call us at +260 979 040 735
